Terms of Service

Service Agreement

By authorizing Gulf Coast Exteriors LLC to commence services, the Client agrees to be bound by these legally binding terms and conditions.

1. Scope and Limitations

Gulf Coast Exteriors performs professional-grade exterior cleaning as scoped in the original quote. The Client acknowledges that pressure washing is a restorative process. It is not an alternative to repair, painting, or concrete resurfacing. Our priority is to kill and remove organic growth including mold, mildew, algae, and general muck buildup.

Services provided include:

• Driveway Cleaning: Pressure washing for concrete and paved surfaces
• Walkways & Sidewalks: Safe cleaning of pedestrian areas
• Patio & Paver Cleaning: Effective cleaning for patio surfaces and pavers
• House Siding: Soft wash cleaning for vinyl, wood, brick, and other materials
• Deck & Fence Cleaning: Material-specific cleaning for various surfaces
• Gutter Cleaning: Complete gutter and downspout maintenance
• Roof Soft Wash: Low-pressure roof cleaning to remove algae, moss, and lichen
• Window Cleaning: Interior and exterior window cleaning
• Building Cleaning: Commercial building exterior maintenance

2. Liability Release: Pre-Existing Conditions & Neglect

Gulf Coast Exteriors LLC is strictly not liable for damage or defects inherent in the property's current condition, whether visible or concealed, including but not limited to:

Organic Degradation

Removing years of accumulated muck and grime from wood, bricks, or siding may expose underlying rot, spalling mortar, or crumbling concrete. We are not responsible for the structural integrity exposed by the cleaning process.

Oxidation & Shadow Stains

Algae removal often exposes uneven UV fading (oxidation). This is a substrate defect, not a cleaning failure. Permanent "shadows" from removed biological growth are not our liability.

Roof Stains (Gloeocapsa Magna)

Our soft wash process kills black algae streaks (gloeocapsa magma). In severe cases, the roof may be permanently etched or stained beneath the algae. The cleaning reveals—it does not repair—this damage.

Water Intrusion

It is the Client's sole responsibility to ensure all windows, doors, and electrical outlets are locked, sealed, and weatherproofed prior to our arrival. We are not liable for interior or exterior water damage resulting from faulty seals.

3. Client Preparation and Utilities

Water Supply

The Client must provide an unobstructed, on-site, functional water source with a minimum 4 GPM flow rate for the duration of the service.

Site Access & Clearance

The Client must clear the work zone (driveway, patio, decks) of all vehicles, furniture, potted plants, and decorations at least 20 feet prior to arrival. We are not liable for damage to items left in the active splash or chemical runoff zone.

4. Chemical Applications and Environmental Risk

Gulf Coast Exteriors utilizes professional surfactants and sanitizing agents (sodium hypochlorite blends) necessary to treat organic stains.

Plant Life

While we employ rigorous pre-rinse and post-rinse protocols along with overspray mitigation, delicate flora may be affected by chemical runoff. We are not liable for landscape damage that is not the direct result of gross negligence.

Pets and Humans

All people and pets must remain indoors during chemical application. We are not liable for acute or delayed reactions to chemical exposure resulting from Client interference or failure to follow safety guidelines.

5. Inspection, Acceptance, and Payment

Payment Terms

• Payment is due upon completion of service unless other arrangements are made in advance.
• We accept cash, check, and major credit cards.
• Delinquent accounts (7+ days past due) will incur a 15% service charge for every week the balance remains unpaid.
• Returned checks may be subject to additional fees.
• For commercial accounts or large projects, payment terms may vary and will be documented in writing.

6. Scheduling and Cancellation

• Appointments are scheduled based on availability.
• We request at least 24 hours notice for cancellation or rescheduling.
• Cancellations made less than 24 hours before scheduled service may be subject to a cancellation fee.
• We reserve the right to reschedule due to rain, wind, or unsafe temperatures.

7. Change Orders

Any additional work requested beyond the original scope must be:

• Approved in writing with a signature
• Accompanied by agreed-upon pricing before work begins
• Documented as a change order to the original agreement

8. Before & After Photos

• We may take before/after photos for quality control and marketing purposes.
• Photos of any pre-existing damage to surfaces being worked on will be documented.
• If you wish to opt out of marketing photos, please notify us before service.

9. Service Guarantees & Warranty

• We guarantee our work will be performed professionally and to industry standards.
• If you are not satisfied, contact us within 24 hours of completion and we will make reasonable efforts to address your concerns.
• Customer must provide access for re-service within 14 days of original service date.
• Warranty Options: Services may be provided as-is or with a limited warranty, as specified in your service agreement.

10. Limitation of Liability

IMPORTANT: Gulf Coast Exteriors LLC is an exterior cleaning service, not your property's restoration and repair contractor.

We shall not be liable for:

• Damage caused by pre-existing conditions, wear and tear, or normal aging of surfaces
• Damage resulting from improper prior maintenance by the customer
• Damage due to improper installation of surfaces or materials
• Water intrusion through faulty seals or existing damage
• Loss of business or consequential damages
• Damage to underground utilities, sprinklers, or hidden objects not disclosed
• Oxidation, UV fading, or permanent shadow stains exposed by cleaning
• Structural defects (rot, spalling, crumbling) revealed by the cleaning process

In no event shall our aggregate liability exceed the total price paid by the Client for the specific service rendered.

11. Safety and Compliance

• We comply with all local, state, and federal regulations regarding pressure washing and cleaning operations.
• We maintain appropriate insurance coverage for our operations.
• Service may be postponed if conditions are deemed unsafe.

Contact Information

For questions regarding these Terms of Service, please contact us:

Gulf Coast Exteriors LLC

Phone: (225) 320-1636

Email: [email protected]

Location: Louisiana, USA